IT Application Support and Maintenance Specialist at Standard IBTC Bank

Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced IT professional to join our dedicated team at our offices.

Standard IBTC Bank is recruiting to fill the position of:

Job Title: IT Application Support and Maintenance Specialist

Job ID: 12713
Location: Lagos Nigeria

Main Purpose of the Job

• Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
• Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

Key Responsibilities

• Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
• Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
• To maintain production environments relating to online services. This will include development, DR and production Applications.
• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure applications and services processes and outputs are error free and complete
• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Application
• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
• To ensure that applications and related services are documented and kept in a path accessible by the Team
• To establish and maintain effective working relationships with all stakeholders
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
• To undertake advanced administration tasks as required e.g. to support problem resolution
• To support the development teams and the 24/7 group in deploying applications and solving problems and
• To participate in the on-call support to the 24/7 team
• Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues

Key Performance Measures

• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
• Successful resolution of applications issue
• Successful guidance(Businesswise and technically) on application usage and module functionalities
• Meet deadlines on task assigned
• Ensure that service disruptions due to system downtime are minimized

Required Skills and Qualifications
Knowledge

• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Service orientated
• Ability to manage time and people
• Good project management skill
• Program development skill
• Strong customer focus and ability to manage user expectations

Experience

• Technical experience
• Banking experience

Required Competencies

• Important Relationships
• End users
• Infrastructure Team
• Production Team
• Application support team
• Functional Support team
• Business units
• Exchange team
• IT Security Team
• Software vendors

Problem Solving, Planning and Decision Making
Problem Solving

• Set and ensure adherence to procedures with regards to application configuration and deployment
• Resolve problems related to system and application availability.
• Resolve user issues related to software application usage.
• Review system parameters and advice business
• Resolve business issues by providing Finacle assisted solution
• Planning
• Ensure processes are in place for minimizing system/application downtime

Personal Competencies
Competent and reliable staff that is honest and trustworthy and jovial.

Application Closing Date
16th October, 2014.

How to Apply
Interested and qualified candidates should
Click here to apply online